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Writing Samples — Overview

Content genres (to date) include:

  • User documentation such as release notes, installation guides, configuration guides
  • Online help systems and context-sensitive help
  • E-learning courses of multiple categories
  • Process and policy documentation
  • Marketing content for sales and promotion


Technologies (to date) include:

  • Application Programming Interface (API) for eCommerce websites
  • Internetworking software (Cisco IOS) & hardware for Internet service providers 
  • Software-as-a-Service (SaaS) for enterprises
  • Data storage technology for enterprises
  • Proximity detection system combining hardware, software and AI components

View writing samples file archive

Sample Projects

E-learning Instructional Design

Sample storyboards or training materials for additional E-learning projects are available on request.

"Technical Writing in an Agile Scrum Environment" (version 1.5)

Click to download or display storyboard PDF.

Live course is online and available on request. 

  • Learners: Course supports technical writers and SMEs who work on a Software Engineering team
  • Summary: Course describes Agile Scrum for project management and 9 facets of technical writing
  • Authoring: Articulate Storyline 3
  • Storyboard: Original design (MS Word to PDF)

Cisco Systems Internetworking Solutions

Experience with internetworking hardware and software exceeds eight years. Hardware entailed the Cisco uBR10012 Universal Broadband Router, Cisco RF Switch, Cisco Field Replaceable Units (FRUs) and more. Software documentation emphasized Cisco IOS 12.2SC and similar software versions. NOTE: Documents passed ISO 9000 compliance auditing under my leadership of the technical writer team for Cisco CMTS.

Cisco uBR10012 Universal Broadband Router Documentation Roadmap

Click to view the current and public version of this document.

  • Audience: Technically advanced network administrators for widely known providers of residential broadband services. 
  • Summary: I was the technical writer for initial version of this roadmap and roadmap updates into 2008. I was also the technical writer for many of the additional documents cited on this page.
  • Authoring: Adobe FrameMaker

Additional Cisco Systems Writing Samples

  • Cisco Cable Modem Termination System Feature Guide
  • Cisco uBR10012 Configuration Guide, Cisco IOS 12.2SC
  • Cisco CMTS Universal Broadband Series Router MIB Specifications Guide
  • Cisco RF Switch Firmware Field Notice
  • DOCSIS 1.0 Baseline Privacy on the Cisco CMTS

Application Programming Interface (API)

Experience with API documentation spans five years and two assignments.

Amazon Services, LLC

I recently completed a two-year assignment (contract-to-hired) with Amazon Services, LLC, the Amazon API Shopping Foundations team. Given the proprietary or confidential nature of this content, please contact me for additional details. 

  • Audience: Internal Amazon software engineering teams with thousands of personnel.
  • Summary: APIs support data providers and data consumers for eCommerce Amazon websites. 
  • Authoring: Documentation was written and published as code.

Ingram Micro

Click to view the Ingram Micro Developer Portal. 

I co-produced the portal redesign in 2020. Much of the content that I personally authored or edited is still online. 

  • Audience: Website designers for eCommerce resellers and vendors.
  • Summary: APIs provide product data and availability. 
  • Authoring: Documentation was written and published from Kentico version 12.3.

Ephesoft Transact™ Optical Character Recognition — Software Documentation

Ephesoft Transact Installation Guide, 2019.2

  • Click to view the document PDF.
  • Audience: IT professionals and advanced Windows users.
  • Summary: Provides complete and vetted information about how to install and launch the software. 
  • Authoring: Documentation was written in MS Word then PDF was published from WordPress.

Ephesoft Transact User Reference Guide

  • Click to view the document PDF.
  • Audience: IT professionals and advanced Windows users. 
  • Summary: Provides an overview and reference for every primary screen and dialog in the Transact software application. 
  • Authoring: Documentation was written in MS Word then PDF or HTML was published from WordPress.

ShelfPoint™ Proximity Detection — Software and Hardware Documentation

These writing samples describe an innovative proximity detection system for retail stores. This solution mounts high-resolution LCD or LED displays to the front of shelves. Those displays advertise products and pricing information. The system visuals responds to consumer behavior with animated visual images. I was the first and only technical writer for the startup company, and sustained a tenure of nearly two years before the company shut down business. Several additional documents are availabl

ShelfPoint User Guide

  • Click to view the document PDF. 
  • Audience: Store managers and any personnel who use or troubleshoot the ShelfPoint solution.
  • Summary: Describes how to use the primary features of the ShelfPoint software once the hardware has been deployed.
  • Authoring: MS Word to PDF, published on the website.

ShelfPoint User Quick Start Guide

  • Click to view the document PDF. 
  • Audience: Store managers and any personnel who use or troubleshoot the ShelfPoint solution.
  • Summary: Describes how to start using the solution once the hardware has been deployed.
  • Authoring: MS Word to PDF, published on the website.

ShelfPoint Release Notes

  • Click to view the document PDF. 
  • Audience: Store managers and any personnel who use or troubleshoot the ShelfPoint solution.
  • Summary: Describes how to use the primary features of the ShelfPoint software once the hardware has been deployed.
  • Authoring: MS Word to PDF, published on the website.

Ingram Micro — eCommerce Help Centers

In 2019 and 2020, Ingram Micro launched a comprehensive redesign of their eCommerce websites for the USA, Canada, and at least a dozen additional countries. I designed, authored and published the Help Centers for the USA and Canada websites. In Canada, the Help Center had to be published in both English and French to be in compliance with governmental regulations.

Help Centers for North America Websites

  • Click to view USA Help Center. 

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